Our focus is complete customer satisfaction. In the event, if you are displeased with the products/services provided, we will refund back the money, provided the reasons are genuine and proved after investigation.
Please read the Descriptions and fine prints of each item before buying it as we have gone to great lengths to provide the most authentic information about the item being sold.
In case of dissatisfaction from our services, clients have the liberty to cancel their orders and request a refund from us. Our Policy for the cancellation and refund will be as follows:
For Offline Payments i.e. Bank Transfer, these have to be made with 24 hours of receiving order confirmation. If we do not receive payments, we will cancel the order and release the product for sale on our website.
For Collect at Shop: we will hold the product to the first Saturday of your order and if the product is not picked up/payment not made, we will cancel the order and release it on the following Monday.
Both the above will come into effect automatically, unless we are specifically contacted to hold the order till a specific date, not exceeding 10 days from date of order.
If you want to cancel an order, you will need to do so within 24 hours of payment being made.
If cancellation request received before shipment of the product, the amount will be refunded after deduction of payment gateway processing charges which will be 2.95% of Order Value.
Unless product is received in open condition (packaging has been tampered with) we will not accept returns as we have taken the utmost efforts to provide genuine descriptions/conditions of products that have been displayed for sale.
We also take pride in being a website by collectors for collectors and understand exactly what our customers are looking for and expect and we go to great lengths in acquiring the products that we sell.
Any products that bear manufacturing defects, customer will need to take this up with the manufacturer/importer and contact them for such liability.
If product is damaged in transit and visible damage to the outer packaging is visible, customer should not accept the package. Once customer accepts the package, we will not be liable for any claims made by the customer.
All disputes will come under Kolkata jurisdiction.